Briefing: The customer might always be right, but apologies actually backfire in customer service
Strategic angle: A new study reveals that saying 'I'm sorry' may not be the best approach in customer service.
Strategic angle: A new study reveals that saying 'I'm sorry' may not be the best approach in customer service.
Strategic angle: A state-owned space contractor has unveiled a concept for an economical lunar cargo transport system as China prepares for construction of a lunar base.
Strategic angle: A recent study challenges the assumption that only organisms with brains can learn and remember, indicating that plants may have the ability to count.
Strategic angle: Eight student teams chosen to tackle critical aviation maintenance challenges.
Strategic angle: Engineers at Duke University have demonstrated a technique that uses microbubbles and ultrasound to help relatively large cancer drugs enter tumor cells and cause them to self-destruct.
Strategic angle: First-ever direct observation of a short-lived molecule reshapes understanding in atmospheric chemistry and biomedical science.
Strategic angle: The tiny Amazon molly has survived for over 100,000 years against evolutionary odds.
Strategic angle: Innovative companies and organizations invited to collaborate at NASA's event.
Strategic angle: Exploring the urgent need for military forces to establish independent satellite communication systems.
Strategic angle: Fleeting electron-hole pairs are giving scientists a new window into optimizing light-emitting devices (LEDs).
Strategic angle: NASA's Center of Excellence for Collaborative Innovation promotes crowdsourcing for federal challenges.
Strategic angle: A new study ranks dealership experiences across brands, with Porsche leading and Mini topping the mass-market segment.
Strategic angle: Unos ocho minutos después del despegue de Artemis II, la nave espacial Orion y su tripulación están listos para su misión lunar.
Strategic angle: French start-up Maiaspace is developing Europe's first reusable mini-launcher, challenging American dominance in the space sector.
Strategic angle: A new study highlights the balance between environmental benefits and economic challenges in regenerative agriculture for sheep farming.
Strategic angle: Activity at the volcano in the Philippines sent lava and pyroclastic flows down the volcano’s flanks and prompted evacuations in nearby communities.
Strategic angle: A study reveals an unexpected partnership between Japanese red elder plants and Heterhelus beetles.
Strategic angle: Researchers have uncovered a universal pattern showing how temperature affects life on Earth.
Strategic angle: Research from Cardiff Business School highlights the role of social media influencers in spreading misinformation.
Strategic angle: Research led by the University of Cambridge and the RSPB shows that farming wetland-adapted crops on wetter peat can enhance bird biodiversity.